Return Policy

At Techbay Electronics, we prioritize customer satisfaction and stand behind the quality of our products and services. Below are our return and refund terms.

Returns

We accept returns within 7 days of purchase if the item meets the following conditions:

• The item is in its original packaging and unused.
• Proof of purchase (receipt or invoice) is provided.
• The item is free from physical damage or tampering.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5 business days through the original payment method.

Non-Returnable Items

Certain items cannot be returned, including:

• Screen replacements and repair services after installation.
• Items damaged due to misuse or improper handling.
• Special order products.

Exchanges

If you receive a defective or incorrect item, we offer exchanges within 7 days of purchase.

Contact Us

If you have any questions or need assistance with a return, feel free to contact us at:

Email: support@techbay.co.ke

Phone: 0723981091

Visit us at our store for in-person assistance.